Need some help with your order or got a burning question that you need answered pronto? Just click on one of the sections below to find the answer...
If you still can’t find an answer to your question, you can drop us an email at gotcha@itskins.com.
How do I register the warranty?
Please visit the following link: https://itskins.com/pages/warranty,
where you can access a form to register your warranty.
How long will it take to get my orders?
Kindly send an email to our customer support team at gotcha@itskins.com, including the order ID and a detailed explanation of your reason for returning the item. Our dedicated customer service representative will carefully review your request and promptly get in touch with you.
How can I go about filing a warranty claim?
To initiate the process, kindly email our customer support at gotcha@itskins.com, with a picture of the damaged, faulty, or problematic item, along with the receipt. Our dedicated department will then reach out to you promptly.
Do you provide free warranty replacements?
Yes, we do provide complimentary replacements for all products sold within one year. After the first year, customers are only required to cover the shipping charges.
What is covered under the warranty?
We provide a limited lifetime warranty for all cases. However, please note that damages to phones or devices are not covered under this warranty. For more infos please go to our warranty page.
What if I don't have the receipt? Am I still eligible for a warranty replacement?
Yes, you are still eligible for a warranty replacement. All you need to do is provide us with a picture of the case problem and cover the shipping charges.
I bought a screen protector, and during installation, dust particles or bubbles came underneath the screen protector. Can I get a replacement?
No, we do not offer replacements for screen protectors unless you received a faulty or damaged piece.
What is the return and refund policy?
We have a 30-day return and refund policy for all unused products that are purchased directly from itskins.com. There is no need to provide any explanations or answer any questions.
Is it possible to return a purchased item after 30 days?
Unfortunately, no.
I ordered the wrong case. How do I return it and get the correct one?
To return a wrong case and get the correct one, please email our customer support at gotcha@itskins.com. Include your Order ID and provide all the necessary details. The relevant department will contact you with any available options.